Store Policies

Privacy Policy

Here at Lola & Ben®we respect your privacy will never sell mailing list data to third parties. We only disclose information necessary to facilitate delivery and to authorise payment. The option to opt into our database for emailed notification of new products and specials is provided during checkout. You will also find a link to this on our contact us page.

Pricing & Payment Options

All prices on www.lolaben.co.nz , www.lolaben.eu and www.lolaben.com are stated in NZ dollars (NZD). Please use the Currency Exchange box on our products page to indicate the approximate currency conversion rates. You can place orders with Lola & Ben® by Designer Kids Ltd by: Bank transfer Please indicate your preference for this on the notes section of the order form; we will then forward you our bank account details to complete the order. Credit Card We accept Visa and Mastercard payments. These are processed safely through PayMate and your order details are delivered over a Secure Server for added protection.

Returns & Refunds

If you love your purchase please tell others, if not, we offer a returns service. Please return the product and original packaging along with proof of purchase to Designer Kids Ltd with 14 days of receipt.

A refund will not be provided in the following cases;

If you have damaged the goods including damage caused by inadequate packaging when returning goods or if the goods have been used.
Sales items
Items made to order

Return Address:

Lola & Ben® by Designer Kids Ltd

PO BOX 1067

Pukekohe 2320

Auckland

New Zealand

Warranty

We warrant our products against any defect in our product due to workmanship for six months (6 months) from your purchase date, providing the correct washing instructions have been followed.

Please note that due to the nature of our fabrics, some variation in the original size may occur after the first wash. Our designs have allowed for this. Please see label on all of our garments for correct care instructions. Please note that the warranty is void if the incorrect detergent or washing instructions are used.

For goods under warranty, the customer is responsible for any inwards shipping and Lola & Ben will be responsible for outwards shipping.